Guest reviews of Hilton Garden Inn Orange Beach Gulf Shores
Here you can find verified reviews our users posted on this website
Kenneth
5 months ago
Direct beach access is a highlight. The staff were friendly, but the rooms felt outdated and in need of maintenance. Pool area was nice but got overcrowded.
Neil
6 months ago
Beach access is fantastic and the pool area is well-maintained. Room cleanliness was lacking, and the elevators are very slow.
Sandra
6 months ago
Friendly staff and great beach access, but pool was too cold to use.
Raymond
7 months ago
Poor management severely impacts the experience. Staff disputes overshadow what should be a vacation. The $40 daily charge for parking in a remote area feels exploitative. there is potential here. Kyndasia stood out, providing noteworthy kindness amid chaos. Rooms are spacious and well-positioned, enhancing the experience. the pool area was unkempt, and bugs are intolerable. Housekeeping was inconsistent, and communication faltered. Clear guidelines on policies and courteous staff training would go a long way. With attention to these issues, this could be a favored destination.
David
8 months ago
Parking was a nightmare—handicap spots filled by those without placards, and others taking up two spaces. It created chaos and frustration, especially for those of us with disabilities. A strict parking policy at check-in would really help!
Henry
8 months ago
We enjoyed stunning views right from our room, being just a short stroll to the beautiful beach where we listened to the waves and watched the moon rise, while also being conveniently close to attractions like Adventure Island and Gulf State Park, all within almost 3 km for easy exploration! The rooms were clean and had great amenities, and the friendly staff truly enhanced our stay. while our overall experience was positive, we did encounter a few minor cleanliness issues that could be improved.
Mitchell
8 months ago
Strong odor in the room upon arrival set a disappointing tone. The staff was friendly and accommodating, allowing for early check-in. Gorgeous beach view, but our room felt neglected, with dirty floors and inadequate towels. Hot water ran scarce, and the pool area had a cluttered, unkempt vibe. Breakfast should have been included for the price—cold coffee and minimal choices left us underwhelmed. Despite some redeeming features, like the beautiful balcony view and a lovely beach, the overall cleanliness and maintenance issues overshadowed our experience.
Ernest
9 months ago
The beach access was a dream come true! I loved lounging by the outdoor pool, soaking up the sun. The staff was super friendly and the atmosphere was so vibrant.
Can just recommend! 🌊🌞
Frank
10 months ago
The location is fantastic, just steps from the beach. The staff were exceptionally friendly and accommodating, making my visit feel warm and welcoming. the complimentary breakfast was a delightful start to my day!
John
10 months ago
amazing beach access, friendly staff, and spacious clean rooms.
John
10 months ago
Spacious rooms, spacious views with a lovely beachside balcony that provided a fantastic way to enjoy the ocean and a comfortable bed that allowed for a good night's sleep.
Everything was amazing.
Jack
11 months ago
The front desk crew is attentive and friendly, making you feel welcomed. Housekeeping is top-notch, always smiling and keeping things tidy while you wander around.
And why am I paying to park my car when I’m staying here?
Douglas
11 months ago
We hit up the music festival with over 35,000 peeps vibing to dope tunes. Then we crushed it at the arcade with hella games. The beach stroll at sunrise was pure magic. Total epic vacay vibes, fam!
Could use a sick rooftop bar for wild party nights! 🎉.
Andrew
11 months ago
Great pool area with shady spots and plenty of lounge chairs. The staff is amazing and even helped me recover a lost necklace, sending it back after my stay.
It was a bit pricey, but worth it for the service and location.
Reginald
11 months ago
It was just a good match for a whistle-stop in Gulf Shores with outstanding value. Staff was all so nice.
John
11 months ago
The festival drew us in with its irresistible music and vibrant energy, creating unforgettable memories. The gift shop offered fun souvenirs, adding to our joyous experience.
My wife says that the hotel should have more children's activities.
John
1 year ago
The beachfront room was spacious, with a beautiful ocean view. The bed was comfortable, though a bit softer than I preferred due to past spine surgeries. The room was nicely decorated, and the refrigerator and Keurig coffee maker were great additions. Unfortunately, the cleanliness fell short; I noticed the carpet wasn't vacuumed, and there were a couple of roaches. The pool was refreshing, and the staff was accommodating despite being understaffed, especially Veronica at the front desk. The noise level was manageable, and temperature control was effective. A few minor improvements would enhance the experience.
Arnold
1 year ago
The room itself was pretty great - spacious and comfy, with a nice sitting area and a flat-screen TV. We had all the essentials like tea and coffee facilities, which was a nice touch. But unfortunately, there were some drawbacks. The room service was quite lacking, and we had to ask multiple times for extra towels and toiletries. The cleanliness was also a bit of an issue - we found hair on the bathroom floor and in the tub, which wasn't pleasant. On the bright side, the location of the hotel was fantastic, right on the beach. The staff at the front desk were friendly, but the overall service could have been better. One thing that really bothered us was the smell of mildew throughout the building, especially in our room. It wasn't very pleasant. And the fact that we had to pay for parking, despite it being owned by the hotel, was a bit frustrating. the Hilton Garden had its positives and negatives.
Jean
1 year ago
Free entertainment, lovely picnicking spot, and delicious treats at the bakery. Keurig coffee maker in the room and eggs cooked-to-order for breakfast. Bright shopping destination nearby!
Who doesn't love stale hotel hallways and moldy showers? Yummy! .
Joe
1 year ago
Great location right by the beach.
David
1 year ago
Had a lovely room with an incredible view of the ocean. The hotel is conveniently located near restaurants and shopping areas, which made it easy to explore the city. I also appreciated the pet-friendly policies and the convenient chair and umbrella rental services right on the beach.
The pricing at the hotel seemed a bit high, especially considering the extra charge for parking. Additionally, the food items in the lobby were overpriced compared to other stores, and the dog walking area was not properly maintained, with trash scattered around.
John
1 year ago
the place was spotlessly clean - with a gorgeous lobby in a lovely green color theme. it's super close to pensacola airport - which was convenient. the staff were amazing and went the extra mile - like offering fresh water with lemons and oranges, and keeping the pool area bathroom spotless.
Couldn't recommend more.
Mark
1 year ago
Beachfront location, two hot tubs, spacious rooms, made-to-order free breakfast, friendly staff, outdoor pool.
Felt really welcomed, no complaints.
Elizabeth
1 year ago
Had an oceanfront room, beach a quick walk away, and parking garage for easy access to beach chairs. The pool was refreshing, beds comfy, and room had a fridge, microwave, and Keurig coffee maker – great perks!
Room cleanliness could improve, with mold in the bathtub and noise from neighboring rooms. Breakfast buffet was cold, needing to be reheated, and not value for money with extra parking fees.
George
1 year ago
had a great visit. breakfast was better than expected under the circumstances. complimentary water was a plus. location is fabulous, right on the beach. great view if you get a balcony. location has a pool and bar at the pool. loved our roomy and beautiful beachfront room at the Hilton Garden Inn, the staff were very nice and helpful. the beach was clean and the walkway access was very nice. definitely want to visit again soon!
Nothing, no complaints at all 😊
Caroline
2 years ago
We had an amazing stay at a beachfront hotel in Orange Beach. The staff were so friendly and went above and beyond to make our stay enjoyable. We loved the warm fresh baked cookies in the lobby, the hot coffee with lemon and orange slices, and the fresh apples. The restaurant and bar area was nice, and the beach was beautiful. The indoor/outdoor pool was a great feature, and our room was comfortable. The price was surprisingly low for the area and the quality of the motel. We will definitely be recommending this place to our family and friends.
The staff should have better managed the use of the hot tub, as children were dominating the area meant for relaxation. Additionally, the hotel should have informed us about the parking charge in advance, rather than surprising us at check-in.
Ann
2 years ago
Our stay at the Hilton Garden was elevated by the helpful staff and delicious breakfast. The location was perfect for enjoying the beach. We especially appreciated the accommodating service from the staff when we had an issue with housekeeping. I'll recommend this hotel.
Good
